Please read on to learn more about how we collect and use your information; if you have any questions or concerns regarding our privacy practices, please send us a detailed message to firstname.lastname@example.org, write us at 1200 Park Place, Suite 400, San Mateo, CA 94403, or call us at +1(650) 513-2735.
HOW IS CHILDREN'S PERSONAL INFORMATION TREATED?
We only collect personal information through the Services from a child under 13 where that student's school, district, and/or teacher has agreed (via the terms described in more detail in the Terms of Service) to obtain parental consent for that child to use the Services and disclose personal information to us, for the use and benefit of the learning environment. If you are a student under 13, please do not send any personal information about yourself to us if your school, district, and/or teacher has not obtained this prior consent from your parent or guardian, and please do not send any personal information other than what we request from you in connection with the Services. If we learn we have collected personal information from a student under 13 without parental consent being obtained by his or her school, district, and/or teacher, or if we learn a student under 13 has provided us personal information beyond what we request from him or her, we will delete that information as quickly as possible. If you believe that a student under 13 may have provided us personal information in violation of this paragraph, please contact us at email@example.com.
If you are a student registrant and your parent or guardian has signed up for the Services with an Access Code provided by your teacher, you understand that your parent or guardian can view all information within or associated with your Services account, including, without limitation, messages between you and your teacher and grades you received on assignments.
WHAT INFORMATION DOES supportbrix DISPLAY OR COLLECT?
- Information You Provide to Us
We receive and store any information you knowingly enter on the Services, whether via computer, mobile phone, other wireless devices, or that you provide to us in any other way. This information may include, without limitation, Personal Information such as your name, username, email address, phone number, profile picture, school affiliation and location, billing and payment information (as it relates to Credit and the supportbrix Store), and any other information necessary for us to provide our Services. If you are a student registrant, the only Children's Personal Information we require is your name and username; through the functionality of the Services, you may also be permitted to input a profile picture, and an email address or phone number.
If you are a teacher, and you use our referral service to tell another teacher about our Services, we will ask you for that teacher's name and email address.
- Information Collected Automatically
We receive and store certain types of usage information whenever you interact with the Services; this information is not Personal Information or Children's Personal Information. For example, supportbrix automatically receives and records information on our server logs from your browser including your IP address, supportbrix cookie information, and the page you requested. We also record the details of your activity on the Services and the number and frequency of visitors to our site and its components.
When you download our Mobile Application, we automatically collect information on the type of device, name and version of the operating system, name and version of the application, whether the currently logged in user is a teacher, student, or other user types, the numerical mobile device user ID, as well as actions performed by the user in accessing the Mobile Application ("Mobile Usage Information," which is considered part of "usage information" as described above). However, we do not ask you for, access or track any geographic-location-based information from your mobile device (i.e., any information regarding where your mobile device is located on the globe at a particular time) at any time while downloading or using our Mobile Applications. For clarity, this does not prevent us from asking you what school you are affiliated with.
We also use mobile analytics software to allow us to better understand the functionality of our Mobile Application and Mobile Site on your phone. This software may record information such as how often you use the Mobile Application, the events that occur within the Mobile Application, aggregated usage information, performance data, and where the application was downloaded from; this information is considered Mobile Usage Information.
The Services may also contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how the Services are used.
What does supportbrix use my information for?
When you use the Services, you may set up your personal profile, form relationships, send messages, perform searches and queries, and transmit information through various channels, depending on the category of user ("User Category") you are registered as, and as permitted by the functionality of the Services. The information we gather from users enables us to personalize and improve our services, and allows users to set up a user account and profile through the Services.
- Personal Information
The Personal Information you provide is used for such purposes as responding to your requests for certain information and services, customizing your experience, and communicating with you about the Services.
- Children's Personal Information
We use the Children's Personal Information for creating your individual account (which will identify you within your Limited Access Groups), customizing your experience, and for sending you notifications via the Services from your teacher, school, district, fellow Limited Access Group members, and from supportbrix (regarding your use of the Services) ("Notifications"). Please note that your parent or guardian, as well as an administrator from your school and/or district, can view all activity and content associated with your student account, including your Children's Personal Information.
- Your email address
- Your friend's email address
If you are a teacher and you provide us with another teacher's name and email address, we will automatically send that teacher an email inviting him or her to visit the Services. We store this information for the sole purpose of sending this email (and, if applicable, subsequent "reminder" emails) and tracking the success of our referral program. The referred teacher may contact us at firstname.lastname@example.org to request that we remove this information from our database.
- Usage Information
supportbrix uses this type of aggregate data to enable us to figure out how often users use parts of the Services, so that we can make the Services appealing and relevant to as many users as possible, and customize and improve those Services. As part of our use of information, we may provide aggregate information to our partners (in a non-personally-identifiable format) about how our users use our site. We share this type of statistical data so that our partners also understand how often people use our partners' services and the Services to help provide you with an optimal online experience. We may link usage information to Personal Information and Children's Personal Information that we collect through the Services, but we will only use this linked information internally (for example, to customize your experience), and will not disclose it in linked format to third parties. Additionally, certain usage-related information may be viewable in your user profile that may be displayed to other users, depending on your User Category; for example, a "badge" may displayed in your profile indicating that you have added content to your user "library," or that you have logged into the Services more than a certain number of times.
- Mobile Usage Information
This information is used to determine the device capabilities and usage trends which allows us to better understand which devices we should support and what features are most frequently used.
- Push Notifications
If you use the Mobile Application, we will send push notifications to your mobile device in order to make you aware of certain activities that may occur within your account, such as when someone has entered a new post, when you have new notifications, or when grades have been posted. You may opt-out of receiving these types of communications by turning them off at the device level or emailing us at email@example.com.
- WILL supportbrix SHARE ANY OF THE PERSONAL INFORMATION OR CHILDREN'S PERSONAL INFORMATION IT RECEIVES?
Personal Information and Children's Personal Information about our users is an integral part of our business. We neither rent nor sell your Personal Information or Children's Personal Information; we may share your Personal Information and Children's Personal Information in personally identifiable form only as described below. Again, please note that references to "Personal Information" only apply to personal information of individuals who are not students.
- Businesses We Do Not Control
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include sending email, analyzing data, processing payment, and providing user services. Unless we tell you differently, supportbrix's agents do not have any right to use Personal Information or Children's Personal Information we share with them beyond what is necessary to assist us.
- User Profiles
If your User Category allows it, you may choose to populate your user profile on the Services with Personal Information or Children's Personal Information, including, without limitation, your name, photograph, and school affiliation. This user profile information will be displayed to other users to facilitate user interaction within the Services or facilitate interaction with supportbrix. If you are a student, the only users who may view your profile are those who belong to your Limited Access Group(s). However, please keep in mind that information (whether Personal Information or Children's Personal Information or not) or content that you voluntarily disclose online (in "communities," your Limited Access Groups, to your connections, in comments to our blog, etc.) becomes available to other users and can be collected and used by others, in accordance with the privacy settings you select in your account preferences, or in accordance with the User Category to which you belong. Any images, captions or other content that you submit to the Services in a manner any other user can view may be redistributed through the Internet and other media channels. For example, if you are a student, the content you contribute in your Limited Access Group(s) will be displayed to other members of that Limited Access Group; however, we cannot control what members of your Limited Access Group will do with such content after you have disclosed it. Your name may be displayed to other users when you upload images or videos or send messages through the Services and other users can contact you through messages and comments.
- Communication About the Services or in Response to User Requests
As part of the Services, you may receive from supportbrix (depending on your User Category) email or other types of communication relating to your use of the Services or your user profile. You acknowledge and agree that by posting information on the Services or otherwise using the Services, supportbrix and its agents may send you email, contact you or engage in other communication that they determine relate to your profile or use of the Services. If you disclose your email address to supportbrix, depending on your User Category, we may use it to send updates, a newsletter or other news regarding the Services, or to simply send Notifications. If you are a student, supportbrix only uses your email address or phone number to send you Notifications.
- Business Transfers
If supportbrix, or some all of its assets were acquired or otherwise transferred, or in the unlikely event that supportbrix goes out of business or enters bankruptcy, user information may be transferred to or acquired by a third party.
- Protection of supportbrix and Others
We may release Personal Information or Children's Personal Information when we believe in good faith that release is necessary to comply with the law (such as to comply with a subpoena); enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of supportbrix, our employees, our users, or others. We will try to give you notice if we release information for these reasons, but please understand that we reserve the right not to, as it may not be practical, legal, or safe to do so.
IS INFORMATION ABOUT ME SECURE?
Your supportbrix account Personal Information or Children's Personal Information is protected by a password for your privacy and security. We also use coding practices which take steps to prevent attack on our Services from web browsers and malicious scripts, by processing all actions through several permission verification checks.
You may help protect against unauthorized access to your account and Personal Information or Children's Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
When you enter sensitive information (such as a credit card number) in our Credit purchasing process, we encrypt the transmission of that information using secure socket layer technology (SSL).
supportbrix endeavors to keep your information private; however, we cannot guarantee security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information. For additional information about the security measures we use in connection with the Services, please contact us at firstname.lastname@example.org.
WHAT INFORMATION CAN I ACCESS?
We allow you to access the following information about you for the purpose of viewing, and in certain situations, updating or deleting that information. This list may change as the Services change. You may currently access the following information, if your User Category allows you to input any of the following:
- information in your user profile
- user connections list, your groups (including Limited Access Groups), and communities
- user preferences
- content in your account
If you would like to request that Children's Personal Information regarding your child be updated or deleted, or if you'd like to refuse further contact of your child (or, if you are a teacher, a child that is in your class) by the Services, please contact us at email@example.com. A minor student's participation in our Services, and the ability of a minor student to access the Services, will not be conditioned on that student providing more Children's Personal Information than is reasonably necessary for that participation or access. We will respond to a request made pursuant to this section within 30 days of our receipt of such request.
To request removal of your Personal Information or Children's Personal Information from our public forums, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com.
WHAT OTHER CHOICES DO I HAVE?
You can always opt not to disclose information, even though it may be needed to take advantage of certain of our features.
You are able to update or delete certain information, as described in the "What information can I access?" section above. You may request deletion of your supportbrix account by following the directions here. Please note that some unrevised information may remain in our records after revision of such information or deletion of your account, or in cached and archived pages. Some information may remain viewable elsewhere to the extent that it was copied or stored by other users. We may use any aggregated data derived from or incorporating your Personal Information after you delete your information, but not in a manner that would identify you personally.
We will retain your Personal Information or Children's Personal Information for as long as your account is active or as long as needed to provide you the Services; we also may retain and use your information as we deem it necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.
WHAT IF I'M IN A DIFFERENT COUNTRY?
When you use the Services, you are consenting to have your data transferred to and processed in the United States. All of supportbrix's servers are currently in the United States, and we aren't able to process your information within the borders of any other country. Given this limitation, if your use of the Services or disclosure of certain information to supportbrix would violate any law that is applicable to you, your right to use the Services and/or disclose such information is revoked, as it is wherever use of the Services is prohibited by law (as described in the Terms of Service).
supportbrix complies with the U.S.-E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. supportbrix has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please click here.